Under federal do-not-call rules, licensees may do what with past customers?

Under federal do-not-call rules, licensees may do what with past customers?

• A. Not call FSBOs, but may call past customers for up to 18 months, even if on the list.
• B. Call all FSBOs.
• C. Call past customers forever.
• D. Call only on weekends.

Answer: (A)

The rule hinges on having an established business relationship. Licensees can call past customers because that relationship exists, and the Do Not Call rules allow contact for up to 18 months after the last transaction, even if the number is on the National Do Not Call Registry. FSBOs don’t have that relationship, so there isn’t an exemption for calling them under these rules. After the 18-month window, you’d need a renewed relationship or written consent to continue calling. So, past customers may be called within 18 months, even if their number is on the do-not-call list, while FSBOs may not.

The rule hinges on having an established business relationship. Licensees can call past customers because that relationship exists, and the Do Not Call rules allow contact for up to 18 months after the last transaction, even if the number is on the National Do Not Call Registry. FSBOs don’t have that relationship, so there isn’t an exemption for calling them under these rules. After the 18-month window, you’d need a renewed relationship or written consent to continue calling. So, past customers may be called within 18 months, even if their number is on the do-not-call list, while FSBOs may not.